ONEROOF BPO SOLUTIONS
Business process outsourcing
Your business.
Our operational focus.
Get your time back, keep every follow-up moving and build room to grow. OneRoof runs dependable operations, customer, people, admin and back-office support—so your team can focus on the work only you can do.
One accountable partner- Intake
- Coordinate
- Deliver
- Review
Customer follow-up, coordination and back-office support for your team.
Managed services
Built around the work your business needs.
Customers
Customer support, inquiry handling and follow-up. Keep requests moving and conversations connected.
People
Recruitment, screening, interview coordination and onboarding. Organized support from candidate to new hire.
Business Operations
Admin, executive support, reporting, research and selected back-office work. Make recurring tasks easier to manage.
Explore the work
The right support, not more complexity.
Defined work. Clear handoffs.
Close the loop on every request.
- Customer inquiries & follow-up
- Client success support & request tracking
- Inquiry routing & documented handoffs
Example handoff
Industry fit
Across businesses.
Around your workflow.
Support can be scoped for these sectors around their day-to-day workflows, tools and approval needs.
- Professional services
- Property / home services
- Ecommerce / retail
- Sales-led businesses
- Security companies
Why OneRoof
One partner. Less fragmentation.
Connected support
People, customers and recurring operations under one accountable scope.
Clarity before launch
Ownership, hours, handoffs and approvals agreed in writing.
Founder-led accountability
Hands-on operations and recruiting experience, with direct involvement.
Room to adapt
Start with one workflow. Review the scope as your business evolves.
Our operating playbook
A clear path from first call to daily work.
- 01
Discover
We map your current workflows, pain points, tools and what “done well” looks like.
A shared picture
- 02
Design
We define scope, hours, ownership, reporting, access and escalation—in writing.
A defined scope
- 03
Onboard
Documented processes, supervised ramp-up, and agreed access before going live.
A careful handoff
- 04
Improve
Regular reviews, refined SOPs and scope adjustments as your needs change.
An evolving workflow
- Improve loops back to Discover as your scope evolves
Founder-led
Operational experience. Personal accountability.
Sourav Sandar
Founder & CEO
Experience across growth functions: talent acquisition for a U.S. trading company, business development for an Australian company, strategic growth partnership for a European company, and sales for U.S. skincare and cleaning companies—plus remote management of U.S. security 24/7 operations.
Meet the founderFounder’s prior experience
Experience behind our approach.
Organizations associated with client environments supported during our founder’s previous security operations role.
- DEVCO
Prior founder experience. These organizations are not direct OneRoof BPO Solutions clients.
Industry specialty
Specialist experience: U.S. security operations
Scheduling, dispatch and coordination behind the guards. Coverage is agreed per engagement; field supervision and final approvals stay with your team.
Ways to work together
Start focused. Grow deliberately.
Your next chapter. Better supported.
Book a discovery call to discuss your workflows and fit.